Today, I had four!!…make that five different communications from Comcast staff, each one a Comcast employee wanting to make sure my phone service has been properly restored. The first, around ten this morning, was a phone call from a customer service manager in Hayward. He and I spoke at length about the time line of my wait yesterday. I asked for a day’s credit for the day without phone service, he gave me two. Very kind.
The second communication was a call—which came in while I was on the phone with the man from Hayward—from a Comcast supervisor in Concord, ...
Michele Ellson over at The Island has a bit about the brown outs. The meeting is at City Hall and starts at 7:30 p.m. The agenda is here. John Knox White has more on other issues to be discussed at the meeting, including what the hours at the wine bar, the Alameda Wine Company, should be.
When the Comcast repairman arrived just as we were eating dinner, he was friendly and kind. It took him about a half hour of moving here and there in our house (he said that there was a short on the line…though, in the years we’ve lived here we’ve never had any difficulties at all) to restore phone service.
He only showed up two hours outside the window THEY told me, about six hours after I expected him, based on my first conversation with my first Comcast rep of the day. My favorite part about dealing with Comcast is that no ...
The Fire Department is set to begin rotating fire truck and ambulance brownouts at the end of January, unless the city finds another $377,000 to pay overtime costs through the end of June or more to hire a few additional firefighters.In a report to be discussed by the City Council at its meeting tonight at City Hall, Fire Chief David Kapler said reducing fire staff from 27 to 24 staffers per shift, while difficult, is "a reasonable measure to implement without causing significant adverse impact to service delivery for the majority of Fire Department emergency responses."Still, Kapler said the staffing ...
The Coast Guard wants to know what you have to say about a series of proposals intended to lessen the service's impacts on marine animals and the waters they call home, along the coasts of California, Oregon and Washington.The Coast Guard is hosting a public hearing to discuss the environmental impacts of their proposals from 6 to 8 p.m. at the San Francisco Public Library, 100 Larkin Street, San Francisco. The public has until February 17 to comment on the service's draft environmental impact statement outlining the proposals.The proposals listed in the 383-page environmental document include changing procedures, enhancing training ...
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Happy new year everyone.
It’s been a quiet month at SD&R, mainly because I’ve been out of town and decided to take a little time off from things Alameda. 2009 promises to be an interesting year and will probably go down as one that is remembered, if not for the massive global financial crisis, then for what look to be spirited votes on plans for Alameda Point, the housing element update, the density bonus, etc.
Tomorrow, the council (sitting as the CIC) will be voting on whether to allow the Alameda Wine Company to change their hours, apparently nobody’s drinking wine at ...
So it’s an hour after the time the Comcast operator-guy told me the Comcast technican would be coming to, hopefully, restore phone service to my house. I called Comcast again and Stephen from the Comcast Call Center in Winnipeg told me—he was quite friendly and polite, btw, just like Alonzo was earlier—that there’s no notation on my account to come at noon, and that the window for coming to my house is 12 - 4.
I reiterated my inability to be here for the whole time slot, and asked that a technician be asked to come earlier. Stephen said ...
A group called “Save our City! Alameda” has launched a 30-second ad. Here’s a list of supporters of the group (you’ll have to scroll down to see all the names), which include David Howard, Pat Bail, Art Lipow and David Kirwin. You can watch the ad (which I happened to catch as I was flipping channels the other night) below.
Here’s Lauren Do’s analysis of the the claims made in the spot, and also more info about “Save Our City! Alameda” from Michele Ellson over at The Island. And here’s the Alameda Journal story on the current ...
I was feeling pretty jolly about my new Comcast phone, internet and cable service (installation was seamless) until, uh, this morning when I found I had no dial tone. A dial tone, as you know, is important for one’s ability to make and receive phone calls. As such, I have not been able to make and receive phone calls this morning. Though, yesterday, I was able to do so. Which was nice then.
Moments ago, I called Comcast on my handy cell phone, and spoke to a nice young gentleman named Alonzo. He said, no problem that he could reboot my ...
